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Package from Germany, whats the procedure?

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Alex:
Hi all again,

I can use some help on this one.  :yes: I ordered some stuff by http://modellbahnshop-lippe.com/ and they have send it last Wednesday by DHL to Bulgaria.
The online DHL tracking system got stuck in Germany last Friday so I called today DHL Bulgaria and they told me it was handled further by Bulpost so I called them.

The person from Bulpost told me that all packages from outside Bulgaria need to be picked-up? Is this true? and if so where can I pick this package up?
What the procedure for this?

Sorry for all those questions but I had expected they would deliver packages to your home.

With kind regards
Alex

EMPEROR:
Usually they stop at the Customs (which is near Central Train Station/Central Bus Station).
Which is here :Lhttp://bgmaps.com/map.aspx?sid=de070d32d094c0a7f4532bc6876b6998&tip=1&initsearch=0

In some rear cases they might go to your local Post Office depending where you live...

pach:
Another way if you choose not to use DHL, he worked in Bulgaria too bad!
If you can select another company or directly Bulgarian Posts (Bulpost).
 :yes:

lubomir:
My experience with DHL shipments from D to BG is, that they arrive max up to 5 working days. If the shipment is up to 1 kg, regional post office care to your door. If the shipment is bigger, you will receive arrival notice with address of local post office where you should go to receive package.
That's all.

Alex:
The weight is more then 1Kg, tomorrow I`ll give it a try with the customs office which EMPEROR described.
Thanks all for the help and information so far.


P.S I can speak Bulgarian but can`t write it yet, it will come one day.

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